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Good Morning Directors,

I am in search of a training that helps improve upon communication techniques used with clients. I’ve searched a lot of places and have come up empty handed.

Any help would be greatly appreciated.

Have a wonderful day,

Courtney Windorski

Child Support Director

Menominee Tribal Child Support Agency

7 Responses

  1. Hello,
    I did mediation training years ago and I really found that helpful. If any child support workers can get that training, I think it is worth it.

  2. My staff and I discussed this same issue at our last staff meeting. We are going to suggest that this topic be on the agenda for the national conference. Meanwhile, we are asking our Extension agent and the local psychologist to put something together for us. I’ll keep you informed.

  3. There was 2 part presentation – WICSE 2017; see at their website: This presenter is from Las Vegas.

    Jennifer Morrone was born and raised in the south suburbs of Chicago. After she was honorably discharged from the United State Air Force, she decided to call Las Vegas home and has lived there since 2001. Jennifer has been married to her husband, Anthony, for almost 13 years and has no children. Jennifer and Anthony have 5 dogs that they rescued which can sometimes feel like having children. She comes from divorced parents who both struggled financially and with employment. She is certain her childhood is the reason she loves working for the Child Support program and why she is so passionate about customer service. Jennifer started at the District Attorney Family Support Division in 2005. During her years at DAFS she has worked as a locate specialist, a Family Support Specialist and a Family Support Supervisor. Jennifer also led the implementation of a special collections team for the entire organization. Jennifer’s office, DAFS, has undergone a cultural shift where they focus more on helping parents instead of throwing “the book” at them. DAFS has taken a customer centric view and has partnered with dozens of community outreach agencies to help support and stabilize the parents who they serve. Jennifer currently supervises the DAFS Call Center and has extensive knowledge of customer care. She is a licensed facilitator of the MAGIC of Customer Relations Program and has also supervised the Front Desk/Lobby area.

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