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New Tribal Projects by OCSE

Good Morning Child Support Leaders,

The NATCSD executive team met with OCSE staff this morning and OCSE announced the new tribal projects that they will be working on. to improve the services they provide to tribal child support programs and improve collaboration with child support leadership. An e-mail just came out from OCSE about these new tribal projects, so for those not on the list serve, please see below:

Dear Director,

 

OCSE is working to improve the services we provide to tribal child support programs.  We want to improve our collaboration with you and ensure we’re meeting your needs.

 

We started a new partnership with University of Maryland’s Academy for Innovation and Entrepreneurship.  We have multiple teams who will be trained in methods of Design Thinking, Lean Startup, and Human Centered Design.  A key aspect of the design thinking approach is to gain input and insights from end users and stakeholders throughout a project.

 

Our project teams will need your input on the design, format, and delivery of any potential tools and resources.  Your experience and knowledge is crucial to the success of these projects.

 

PROJECT LOGISTICS

Our teams will schedule time to have an informal conversation with directors who have a diverse range of experiences related to the project areas. Directors may also volunteer for one of the stakeholder conversations by contacting OCSE.Tribal@acf.hhs.gov by September 17.

 

These stakeholder conversations could take up to two hours, but we’ll work with your schedule. Feel free invite members of your team to join for additional input. 

 

We have three teams working on projects.  These projects are ideas that will be developed throughout the process.  Focus areas include:

 

1.       How might we provide support to tribal directors throughout the tribal plan submission, amendment, and management process?  How might we improve the overall plan management process?

2.       How might we improve our assistance to tribal 1115 grantees to best support their projects and communities?

3.       How might we develop more effective communication strategies and better engage with tribal parents? How might we improve our tone, communication channel, and messaging to reach tribal parents and help them navigate the child support program?

 

Our teams will contact tribal directors for stakeholder conversations between September 20 and December 8.

 

If you have questions, contact OCSE.Tribal@acf.hhs.gov.

5 Responses

  1. Hi everyone…
    I was wondering if any of you have participated in these discussions and if there was anything specific that we should be intentionally discussing with the project folks?

    I will be meeting with them this Thursday afternoon if you’d like to share with me how your session went and what I should make sure I mention.

    Thank you!

  2. I participated in a call last week. It was very informal. Session went well and lasted an hour. I participated in the Section 1115 grants (#2) and they asked questions regarding my experience in applying for Section 115 grants, what I knew about those grants, what other ideas for Section 1115 grants and how they can better serve us and make the experience in applying easier.

  3. I’ve done 1115 Grants and Plan Amendments so far. Both were at least an hour. They had prepared questions but the conversation went where it needed to. It wasn’t like a quiz, no wrong answers.
    I just gave honest feedback. They welcomed and were receptive of my straightforward approach. 😀
    I’d recommend joining the project if you haven’t already. I look forward to those processes being streamlined, and improved generally.

  4. Which Session are you doing Allison? I participated on #1 Plan amendments. I volunteered to all three. I was very honest with OCSE in letting them know that I believe Plan amendments should only be made to the FEDS if there was a major change in the Program such as code changes. I really think the FEDS should provide these questions on what they are interviewing the Tribes on ahead of time.

    PROJECT LOGISTICS
    Our teams will schedule time to have an informal conversation with directors who have a diverse range of experiences related to the project areas. Directors may also volunteer for one of the stakeholder conversations by contacting OCSE.Tribal@acf.hhs.gov by September 17.

    These stakeholder conversations could take up to two hours, but we’ll work with your schedule. Feel free invite members of your team to join for additional input.

    We have three teams working on projects. These projects are ideas that will be developed throughout the process. Focus areas include:
    1. How might we provide support to tribal directors throughout the tribal plan submission, amendment, and management process? How might we improve the overall plan management process?
    2. How might we improve our assistance to tribal 1115 grantees to best support their projects and communities?
    3. How might we develop more effective communication strategies and better engage with tribal parents? How might we improve our tone, communication channel, and messaging to reach tribal parents and help them navigate the child support program?

    Our teams will contact tribal directors for stakeholder conversations between September 20 and December 8.

  5. My conversations on #1 took 2 hours. Probably because I had a lot of questions for them. This item is on the Agenda for our NATCSD fall meeting as well. This is what OCSE emailed me below:

    We’d like to have an unstructured conversation with you about what you see as the important issues – some topics we may cover include:

    1. Your ability to access a full copy of your plan
    2. Your experiences submitting plan amendments and responding to letters from OCSE asking follow-up questions
    3. Ideas you have about how the process could be better

    It’s likely this conversation could take up to two hours and we can work with your schedule. If you would like to invite members of your team to join, we would welcome additional input.

    Just a note, any information you share as part of the conversation will be used to inform potential resource development. As we move forward, we may want to share big themes aggregated from our conversations, but your name or information will not be identified specifically.

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