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Case Specialist/Aide

Good Morning Everyone, 

We recently lost a Case Manager and have been having a difficult time filling the position.  I am considering going a different route and instead of hiring for a Case Manager looking more towards a Case Aide so that the requirements are a little less difficult to fill.  I was wondering if anyone has a position similar to this and if they might be willing to share a job description and some insight.  I look forward to your feedback.  

 

April Lauzon 
St. Regis Mohawk Tribe 

One Response

  1. Good afternoon, we have a position that is called a Case Technician. It is more of an entry level that supports our caseworkers. The natural progression of someone in this position would be to be promoted to Caseworker.

    Here is our position description: I hope this helps!
    PURPOSE

    Provide administrative case support to TCSU case specialists to achieve comprehensive child support services to children, custodial parent, and non-custodial parent.

    REPORTING RELATIONSHIPS

    Reports To: Tribal Child Support Manager
    Supervises: N/A
    Liaison To: N/A

    ESSENTIAL FUNCTIONS

    • Analyze cases to assist case specialists to determine appropriate actions; locate parents and their assets using available information.
    • Conduct investigations and interviews to secure, document, and prepare usable information.
    • Draft letters, Confidential Information Form and other documents as needed for case processing.
    • Document contacts, correspondence, and record all actions in Right Track data system.
    • Inform applicants of case progress upon request.
    • Maintain strict confidentiality.
    • Assist case specialists to initiate actions to establish paternity, child support orders, and income withholding orders under guidelines set by the Tribe.
    • Assist Case Specialists with client locates, client contact as needed by case specialist, notify clients via telephone regarding court hearings.
    • File all court documents, genetic test results, and correspondence pertaining to the case.
    • Assist case specialists as needed in court hearings.
    • Respond to phone calls from clients and the public regarding Tribal Child Support Services.
    • Inform clients of late or uncollected payments to assist in appropriate collections.
    • Record and track court fees and court ordered payments (genetic testing costs, service fees, etc.).
    • Provide backup to TCSU Specialists and Administrative Office Leader.
    • Must be willing to attend child support specific training.
    • Performs other duties and special projects as assigned.

    DECISION MAKING AUTHORITY

    Spending Authority: N/A
    Other Authority: N/A

    NECESSARY SKILLS AND KNOWLEDGE

    • Excellent computer skills including MS office programs (word, excel, databases).
    • Excellent verbal and interpersonal communication skills.
    • Excellent written communication skills.
    • Ability to comprehend, interpret, and explain laws, rules and regulations pertaining to the child support.
    • Working knowledge of interviewing and investigative techniques.
    • Excellent de-escalation and conflict management skills.
    • Ability to use independent judgement when assessing individual needs and following program or legal guidelines.
    • Ability to work independently and make decisions under stress.
    • Familiarity with Tlingit, Haida, and Tsimshian cultures

    BEHAVIORAL EXPECTATIONS

    • Must be able to work in a properly collegial relationship with co-workers.
    • Must be able to interact with other departments within the Tribe in the spirit of compromise.
    • Must be able to take on additional responsibilities in a spirit of cooperation and teamwork.
    • Must be able to maintain an atmosphere of trust, fairness and respect and be mutually supportive with co-workers.
    • Must be able to maintain strict confidentiality
    • Must be able to defuse tense situations and remain impartial.

    MINIMUM QUALIFICATIONS (education, experience, skills)
    • HS diploma or GED.
    • Two years clerical experience in child support or similar program.
    • Valid Alaska driver’s license.

    Substitutions:
    Additional formal education and/or related verifiable training may be substituted for the experience on the full time equivalency basis.

    UNUSUAL PHYSICAL REQUIREMENTS OR RESTRICTIONS

    The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending and carrying of items weighing less than 40 lbs. Travel on small aircraft or ferry to program sites may be required.


    CONDITIONS OF HIRE:

    • All employment at CCTHITA is “at will”. This means that the employee or CCTHITA may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
    • CCTHITA is a no tolerance workplace. All regular employees must pass an initial and random drug and alcohol screening to be eligible for and maintain employment.
    • CCTHITA has several positions which require a criminal background check for the safety of our clients. All employment offers in the “covered” classification are conditional until CCTHITA has received a Federal criminal background check verifying eligibility to work in these programs.
    • Must possess a valid Alaska Driver’s License, a reliable vehicle and the state required minimum liability insurance.
    • Must not have any record or pending court action for child abuse, neglect or other crimes as specified by the Department of Health and Social Services or other applicable laws.

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